Terms & Conditions < Goodheart Animal Sanctuaries

Last updated: 01/08/2024

Welcome to Goodheart Animal Sanctuaries (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website www.goodheartanimalsanctuaries.com, our services, and any donations made to our charity. By using our website or engaging with our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

While this site is constantly monitored and updated, Goodheart Animal Sanctuaries accepts no responsibility for the accuracy of the information.

1. Introduction

1.1. Goodheart Animal Sanctuaries is a registered charity in the UK, with charity number 1162923. We are committed to improving the lives of animals through rescue and rehabilitation efforts as well as offering visits and events to the public.

1.2. These Terms may be updated from time to time. We will notify you of any significant changes by posting the updated Terms on our website. Your continued use of our website and services following such changes constitutes your acceptance of the new Terms.

1.3. The content of the site is provided for general information only and is not intended as specific advice. Users who rely on the information contained within this website do so at their own risk.

2. Use of Our Website

2.1. You agree to use our website in compliance with all applicable laws and regulations.

2.2. We reserve the right to suspend or terminate your access to our website if we believe you are violating these Terms or engaging in any unlawful or harmful activities.

3. Donations

3.1. Donations to Goodheart Animal Sanctuaries are voluntary. By making a donation, you agree to provide accurate and complete information.

3.2 Under charity law, we are not permitted to refund donations, other than in specific circumstances.

3.3. All donations made via our website are processed through secure payment systems.

3.4. You should receive a confirmation email for your donation. If you do not receive this email, please contact us at info@goodheart.org.uk.

4. Online shop

4.1. All products offered in our online shop are described and presented as accurately as possible. However, we cannot guarantee that the colours, sizes, or other product details are accurately reflected on your device.

4.2. Availability of products is subject to change without notice. We reserve the right to limit the quantity of items purchased and to discontinue any product at any time.

4.3. To place an order, you must provide accurate and complete information, including your name, address, and payment details.

4.4. Once you have placed an order, you will receive an order confirmation email. This email is not a guarantee that your order has been accepted. We reserve the right to cancel or refuse any order at our discretion.

4.5. If we are unable to fulfil your order, we will notify you as soon as possible and offer a full refund for any amounts paid.

4.6. Prices are stated in GBP (£) and include any applicable VAT. Shipping costs, if any, will be added to the total amount due.

4.7. We aim to process and dispatch orders within 2 business days of receipt. Delivery times may vary based on your location and the shipping method selected, and may be affected by unforeseen circumstances such as staff illness.

4.8. We are not responsible for any delays caused by third-party carriers or for any issues that arise during the delivery process.

4.9. Shipping costs and delivery times will be provided at checkout. We currently only deliver to addresses within the UK.

5.0. Our return policy can be viewed here: www.shop.goodheartanimalsanctuaries.com/blogs/news/return-policy

5.1. To initiate a return, please contact us at info@goodheart.org.uk with your order number and details of the issue. We will provide instructions on how to return the item.

5.2. You may not reproduce, distribute, or otherwise use any content from our shop without our prior written consent.

5.3. To the fullest extent permitted by law, Goodheart Animal Sanctuaries shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of products from our online shop.

5.4. Our liability for any direct damages will be limited to the purchase price of the product in question.

5. Intellectual Property

5.1. You may not reproduce, distribute, or otherwise use any content from our website without our prior written consent.

6. Limitation of Liability

6.1. To the extent permitted by law, Goodheart Animal Sanctuaries shall not be liable for any indirect, incidental, special, or consequential damages arising from or in connection with your use of our website or services.

6.2. We do not guarantee that our website will be available at all times or that it will be free from errors.

6.3. You are responsible for ensuring that your use of our website does not damage your device or software.

7. Privacy Policy

7.1. Our Privacy Policy, which explains how we collect, use, and protect your personal information, is incorporated into these Terms by reference. Please review our Privacy Policy at www.goodheartanimalsanctuaries.com/privacy-policy.

8. Governing Law

8.1. These Terms are governed by and construed in accordance with the laws of England and Wales.

8.2. Any disputes arising out of or in connection with these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.