We are committed to caring and promoting better lives for rescued animals, and we take the same dedicated approach to handling your personal information and protecting your privacy.
The purpose of this policy is to explain to you how we collect, process, handle and protect your personal information through the business. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.
The following explains how and why we use your information when you interact with our website and social media platforms, visit us in person at the sanctuary, or when we contact you via email, telephone, or through the post. It applies to all personal data gathered digitally and in paper form when you engage with Goodheart Animal Sanctuaries as a supporter, volunteer, visitor, enquirer, or in any other capacity not mentioned.
If you have any questions about the information on this page, or would like to know more about how we handle your information, please feel free to email us at firstname.lastname@example.org or use the contact details listed at the bottom of this policy.
Registered charity number: 1162923
On many occasions, we collect information every time you interact with us. The type and quantity of information we collect, as well as how we use it depends on the circumstances in which you provide it.
As a charity, the main reasons we would collect certain personal information from you would be in order to process enquiries, donations, or any other interactions you may have with us, and to contact you relating to these.
Instances when we may collect your information include if you:
The information we collect from the above interactions may include, but is not limited to any of the following:
Please note: If you’re adopting an animal or buying membership as a gift for someone else, we’ll need their name and address to send their pack and updates to, but we won’t contact them about anything else unless they ask us to.
There are different ways in which we collect data from and about you, including through the following:
Some information we may get directly from you, for example if you interact with us over the phone, via email, or in person at our sanctuary. For details on when this might happen, please see our section above, titled ‘Why and when we collect your information’.
When you receive an email from us, open it or don’t open it, or click a link within it, we gather this information to check that what we’re sending you is useful and interesting to you. This helps us to continually improve our content and the work we are doing.
If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.
We may obtain your personal information through your use of social media such as Facebook, Twitter, Instagram, YouTube, TikTok, Vimeo, and LinkedIn, depending on your settings or the privacy policies of these social media services.
We may also share links to other websites or social media accounts through our social media posts. If you follow these links, please note that the website or social media accounts in question will have their own privacy policies and that we do not accept any responsibility or liability for these.
To change your settings on social media services, please refer to their privacy policies which will tell you how to do this.
To carry out some processes within the business, we use third party platforms and integrations for things like monetary transactions. As mentioned above, if you follow a link to any of these websites, please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these. If you are concerned, we advise that you check these policies before you submit any personal data to these websites.
However, we always ensure we link and work with legitimate platforms and integrations, as outlined in our section below ‘How we keep your data safe’.
We use, link to, and integrate the following third party platforms:
eTapestry / Blackbaud – https://www.blackbaud.co.uk/company/privacy-policy/europe
Beacon – https://www.beaconcrm.org/privacy
Shopify – https://www.shopify.com/legal/privacy
EasyFundraising – https://support.easyfundraising.org.uk/hc/en-gb/articles/360001540690-General-Data-Protection-Regulation-GDPR-
WhatsApp – https://www.whatsapp.com/legal/privacy-policy-eea
eBay – https://www.ebay.co.uk/help/policies/member-behaviour-policies/user-privacy-notice-privacy-policy?id=4260
This also applies to other external websites which we may have an affiliation with. Please refer to their privacy policies for further information.
When you leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use analytics to collect data on how our audience use our website. This is so that we can continually improve our business strategy, our product and service offering, and the content we create for you.
We use the personal information that we gather for a variety of different activities, including:
The ways in which we collect, process, handle and protect personal data is in accordance with the law, which states that we only process data where there is a valid legal reason for doing so.
As stated above, the main reasons we would collect certain personal information from you would be in order to process enquiries, donations, or other interactions you may have with us, and, if necessary, to contact you relating to these. However, there may be other occasions when it is necessary to use data for additional purposes, such as:
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending emails or mail through the post.
We do not share personal details that we have collected with third parties so that they can market to you. We may, from time to time, include carefully selected marketing materials from third parties within the packaging of any orders placed with us. These will always be related to our cause and will only be included if we feel they may be relevant to our customers.
We only share data with banks in order to process payments.
In other cases we will not disclose any of your personal data except in accordance with this policy, or when we have your permission, or under special circumstances, such as when we believe in good faith that the law requires it or to protect the rights, property and safety of Goodheart Animal Sanctuaries, or others. This includes disclosing your details if required to the police, regulatory bodies, or legal advisors.
We take the following steps to ensure your personal details are protected:
However, like any other business, while we take every precaution to protect your personal details, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.
If you provide us with information with the express wish to contact you, for example providing your address when signing up for a rolling membership, we ask that you let us know if your contact details change. This would also apply if you are subscribed to our mailing list, and you have a new or preferred email address. This is so that your records with us are up to date, and you do not miss out on the information you requested.
You can notify us of a change in contact details or circumstances via the contact details at the bottom of this policy.
We will only keep your personal information for as long as is necessary for the purpose for which it is collected, which may include the purpose of satisfying any legal, accounting or reporting requirements. We never store personal data longer than is necessary to fulfil this requirement.
We may keep photos and videos indefinitely for marketing purposes.
As outlined below, if you request that we stop contacting you, we will keep a record of your contact details and the appropriate information to enable us to comply with your request not to be contacted by us.
Under data protection laws you have certain rights over your personal data. If you would like to exercise any of these rights then please contact us via the details at the bottom of this policy.
You have the right to:
You have the right to request access to your personal data, commonly known as a ‘subject access request’. This enables you to receive a copy of the personal data we hold about you.
You can request that we edit the personal data we hold about you. This enables you to have an incomplete or inaccurate data we hold about you corrected, although note that we may need to verify the accuracy of the new data you provide to us.
You have the right to ask us to erase your personal data in certain circumstances. Please note however that there may be circumstances where you ask us to erase your personal data but we are legally required or entitled to retain it. If you have any queries, please get in touch via the contact details at the bottom of this policy.
Where we are processing your data under the legitimate interest condition, then you may object to this processing, or request that the processing is restricted, if there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
Note that there may be circumstances where you object to, or ask us to restrict, our processing of your personal data but we are legally required or entitled to continue to processing your personal data and/or to refuse your request. In some cases, we may demonstrate that we have a compelling legitimate ground to process your information which override your rights and freedoms.
In certain circumstances you are able to request a transfer of your data from one service provided to another, such as from one service provider to a competitor.
Where we have asked you for consent to process your data, you may withdraw this consent at any time by contacting us. Please note that if you request not to be contacted by us, we will need to keep a record of your information to enable us to comply with your request not to be contacted by us.
If you would like to ensure that we never email you, call you, or send information through the post to you, you can contact email@example.com to request this. You also have the right to withdraw your consent to receiving marketing emails at any time by clicking the unsubscribe link in the email communication we send you.
Please note, some marketing materials are prepared and sent ahead of time, so on some occasions it may take a couple of weeks before this instruction is actioned, and in the meantime you may continue to receive information from us, however we endeavour to ensure this does not happen.
For more information on how to exercise any of the above, please feel free to reach us via the contact details at the bottom of this policy.
This policy was last updated in September 2021. It was re-worded to give you further information about how we collect, use and store your personal data, and to reflect the changes in law as set out in the GDPR (General Data Protection Regulation) and to give you more clarity on how we use your data, and your rights in relation to it.
We reserve the right to amend or update this policy at any time to consider any updates to data protection law or other legislation. When further updates to the policy are made, they will be posted on this page, so please check back here regularly. Any significant changes will be notified to you.
If you have any queries, please contact us using the details below, and we will be more than happy to help.
Phone: 01584 891 143
Post: The Nickless Farm, Milson, Kidderminster, Worcestershire, England, DY14 0BE