Cancellation Policy

Sanctuary Tours and ‘Pig’nic Experiences Cancellation Policy:

This policy applies to Sanctuary Tours and ‘Pig’nic Experiences run by Goodheart Animal Sanctuaries. By booking on to either of these events, you agree to the below cancellation terms and conditions:

Cancellation by the customer:

Our cancellation and refund policy for Tours and Experiences is as follows:

• If you cancel more than 14 days before the event: We will issue a full refund.
• If you cancel 7 to 14 days before the event: We will send you a voucher for the ticket amount, which can be applied to future tours and experiences.
• If you cancel less than 7 days before the event: No refunds available.*

• No-Show Policy: If you do not show up for the event and have not cancelled according to our policy, no refunds or vouchers will be issued.

*We understand that emergencies can occur. If you face exceptional circumstances, please contact us directly to discuss potential solutions. 

Tickets will only be exchanged or refunded at the sole discretion of Goodheart Animal Sanctuaries.

To cancel:

Please email us at visit@goodheart.org.uk as soon as possible. Cancellations cannot be processed through social media, as this inbox is not consistently monitored.

Cancellations or event changes by Goodheart Animal Sanctuaries:

In the unlikely event that Goodheart Animal Sanctuaries needs to cancel or change the event, we will offer a full refund or reschedule the event at no additional cost.

Group bookings:

This policy also applies to individual cancellations within group bookings.