Christmas Delivery Information

Last date for Christmas delivery: 20th December 2024. Order before 3pm on this date and choose First Class delivery to receive your item before Christmas. All items ordered after this date will be sent out after Christmas

Digital Vouchers: Digital vouchers can be ordered/redeemed up until 12pm on Monday 23rd December and will be emailed the same working day. After this time, all vouchers will be sent on Monday 30th December

**Please note that our Admin team will be taking a break over Christmas and so will not be able to answer emails until Monday 30th December**

FAQs

What are Royal Mail’s last Christmas posting dates?

Please note that the dates above are slightly earlier than Royal Mail’s official last Christmas posting dates, as we have found that there are often delays due to the large amount of letters and parcels being sent around Christmas time.

What should I do if my order has not arrived?

On some occasions, there may be issues with Royal Mail or postal backlogs which are out of our control. If your order has not arrived by Friday 20th of December, please email us before 12pm and we can send you a digital gift voucher to give to your recipient until your order arrives. Emails to us after this time may not be read until our team returns on Monday 30th December.

 

We cannot be held responsible for delays in post due to Royal Mail. As we are very small charity, we cannot offer refunds or replacements for orders which do not arrive before Christmas.

What are the last Christmas posting dates for outside the UK?

Due to customs issues, we are currently unable to post items to countries outside the UK.